“In the year 2022, despite being the year of recovery from the Covid-19 pandemic, business operations still face new challenges such as geopolitical conflicts, money market volatility, and interest rate increase by Federal Reserve, and global economic slowdown. As a result, every organization has to adapt and develop its own strengths to maintain its competitiveness. Many organizations have begun to restructure their organization to reduce the number of employees and costs, including outsourcing work that is not the core business, particularly administrative work, logistics and information management system, and management system of other resources.”
The Board of Directors has a business strategy which allows outsource businesses to meet the changing business. In the past year, the Company has developed its capabilities by providing workforce outsourcing which is considered outsourcing of business process in respect of support functions, so that customers can allocate time and resources in maintaining competitiveness in their core function that can add value to the business. The Company combines talent, technology, and process engineering, including more than 40 years of customer service experience in designing suitable and efficient processes for customers.
In respect of the operating results in 2022, the Company’s revenue was Baht 2,320 million and net profit was Baht 169 million, which grew 9.77% from the previous year. The Company still maintains the contract renewal rate with existing customers of over 90% and has additional income from new customers who have changed their policies to use more outsourced services. In addition, the Company has additional income from increasing the value of outsourcing services from being contractor to turnkey contractor, involving customer information verification process, documentation process, and document management and cybersecurity.
The Company has made significant developments over the past year by upgrading the customer care team to consultants, who bring technology and appropriate process design to increase efficiency in outsourcing processes, such as fleet management system that uses technology to reduce administrative and paper works. The system also consists of a dashboard, which provides daily reports, helping customers with planning their work in advance. In addition, a relationship management unit has been set up to recognize problems and provide advice on business processes to be a partner in developing processes that meet the needs and create maximum benefits for customers.
On behalf of the Board of Directors, I would like to express my gratitude to the shareholders, employees, customers, and stakeholders. The Company adheres to conducting business according to the principles of good corporate governance for steady and continuous growth with having social responsibility. The Company also collaborates with partners to increase service efficiency and achieve mutual success.